Virtual office/pa is an online office and personall assistant/secretarial
service and is designed to provide a personal and business
tool for both individuals and businesses including professionals,
students, small and medium-sized enterprises and large companies.
The service is provided by virtual office/pa.com and its suppliers
(“we”/”our”/”us”). In
order to be able to use any part of virtual office/pa you
are required to complete virtual office/pa’s registration
process to obtain a virtual office/pa Account. You agree to
keep your virtual office/pa account password secret at all
times and to inform us and change it if you believe that another
person has become aware of it. You are solely responsible
for all use or misuse of your user id and password, and any
losses or damages arising from such use or misuse. You confirm
that all information supplied by you to us is current, complete
and accurate in all respects and you agree to notify us immediately
of any changes to this information. If you have (or we believe
that you have) provided false information or have (or we believe
that you have) failed to notify us of any changes then we
shall have the right to terminate your virtual office/pa Account
(see Termination below). We shall comply with all applicable
Data Protection laws in the UK. For a description of how we
use your personal data, please see our Privacy Policy.
Services
virtual office/pa offers registered users the following services:
Online Office Online Office provides you with secure access
to information that is normally found at your physical workplace.
Access to and use of the Online Office is available free of
charge to registered members. Secretary When you are a registered
member with virtual office/pa you are also allocated a personal
telephone number which gives you access to a live secretary
at virtual office/pa 24 hours a day. The secretarial service
includes professional dictation which can be emailed or faxed.
Call Answering As a registered member you will have your calls
answered personally by virtual office/pa 24 hours a day, 7
days a week, 365 days a year. Your telephone number is your
bespoke communication line and your call answering details
can be amended at any time. You can use your telephone number
as a personal message taking service or as a call transferring
service. All your messages can optionally be sent to your
personal mobile by SMS. You can also divert any land line
or mobile number to your telephone number.
Billing
We will charge your credit/debit card on a monthly basis (or
earlier if you reach your billing threshold). virtual office/pa
will email your invoice to your virtual office/pa email address.
After issue of this invoice your registered credit/debit card
will be charged. This charge will be calculated as a percentage
of the minutes that a member spends using virtual office/pa
services (VATor sales if applicable will be charged wil be
charged in addition). If the credit/debit card payment is
rejected we will charge an additional administration fee,
plus interest on the sum due, from the date when such payment
was due until the date of actual payment at a rate per annum
of 4% above the base rate from HSBC Bank. Such interest shall
accrue from day to day and shall be compounded annually. Furthermore,
in certain circumstances we may disclose such failure to pay
to a debt collection agency or a credit reference agency.
For more information see our . If you have elected to pay
through the premium rated telephone charge then the telecom
service provider will charge you £1.00 per min. you
will receive credits for any discounts that may be due. Such
credits will reduce the amount due to the telecom provider.
You agree to comply with all the telecom terms an conditions.
Unless this option may not be selected.
User content and restrictions
You acknowledge that you are responsible for all information,
data, text, software, music, sound, photographs, graphics,
video, messages and other materials (“User Content”)
that you upload, post, email or otherwise transmit or receive
via virtual office/pa, or that we produce for you as part
of the service. We shall have the right, in our sole discretion,
to remove, block or refuse to produce any User Content that
- is unlawful, abusive, defamatory, obscene or otherwise objectionable.
In particular you agree not to upload, post, email or otherwise
transmit via virtual office/pa any material that: is harmful,
threatening, abusive, harassing, tortious, defamatory, vulgar,
obscene, libellous, invasive of another’s privacy, hateful,
or racially, ethnically or otherwise objectionable; or - infringes
any patent, trademark, trade secret, copyright or other proprietary
rights; or - contains software viruses or any other computer
code, files or programs designed to interrupt, damage, destroy
functionality of any computer software or hardware or telecommunications
equipment. Please note that: currently the Call Answering
and Secretarial services can receive calls from within the
UK and the majority of countries around the world. Any telephone
number allocated by us to you will remain our property at
all times and we may reallocate such number at our sole discretion.
We reserve the right to temporarily or permanently discontinue
or to restrict your access to parts or all of virtual office/pa
at any time without notice or liability. virtual office/pa
contains hyperlinks to web sites operated by other parties.
Such hyperlinks are provided for your reference only. We make
no representations or warranties about those sites or their
content nor that the links work. We reserve the right to restrict
the total storage space occupied by your User Content, the
right to restrict the size of individual documents and images
and the right to remove any emails (including attachments)
which are more than 3 months old. You agree not to: - interfere
with or disrupt the virtual office/pa service in any way;
- impersonate any person or entity, including, but not limited
to, an virtual office/pa official, guide or host, or falsely
state or otherwise misrepresent your affiliation with a person
or entity; - send “junk mail”, “spam”,
“chain letters”, “pyramid schemes”,
or any other form of solicitation; - forge headers or otherwise
manipulate identifiers in order to disguise the origin of
any User Content transmitted through the Service; - other
than in the ordinary course of use of virtual office/pa, reproduce,
duplicate, copy, sell, resell or exploit for any commercial
purposes, any portion of the virtual office/pa service, use
of the virtual office/pa service, or access to the virtual
office/pa service; - use the virtual office/pa service for
any unlawful activity.
Intellectual Property
“virtual office/PA” is a trade mark. You may not
use this or any other trade marks on virtual office/pa without
prior written permission of the owner or licensor. The general
contents of virtual office/pa and the way that they are presented
are protected by copyright and may not be reproduced, in whole
or part, in any form or used in any other way except in accordance
with these terms and conditions. You may download and/or print
off the visible text and graphics for your personal non-commercial
use from the parts of virtual office/pa which are generally
accessible to all users. You may also download and/or print
off User Content. However, you may not reproduce any of the
other contents from virtual office/pa including, but not limited
to, the structure, overall style and program code.
Limitation of Liability
We shall use reasonable skill and care in providing virtual
office/pa to you. Except as expressly provided in these terms
and conditions, we expressly disclaim, to the extent permitted
by law, any further representations (except misrepresentations
made fraudulently), warranties, conditions or other terms,
express or implied, by statute, collaterally or otherwise,
including but not limited to implied warranties, conditions
or other terms of satisfactory quality, fitness for a particular
purpose or reasonable care and skill. In particular, we shall
not be liable to you for any mistakes made in connection with
the Call Answering and Secretary services. We shall not be
liable in contract, tort (including negligence), statutory
duty or collaterally or otherwise arising out of or in connection
with these terms and conditions or virtual office/pa for consequential,
indirect or special loss or damage or any economic od (including
loss of revenues, profits, contracts, business or anticipated
savings), in each case whether or not advised of the possibility
of such loss or damage and howsoever incurred. Our maximum
liability in contract, tort (including negligence), statutory
duty or collaterally or otherwise arising out of or in connection
with these terms and conditions and/or virtual office/pa,
shall, in respect of one or more events or series of events
(whether connected or unconnected) taking place within any
twelve month period be limited to the greater of £50
or the sums paid by you in such period. Notwithstanding any
provision of these terms and conditions: (i) your statutory
rights as a consumer are not affected; (ii) we will be liable
to you without limit for any death or personal injury caused
by our negligence and to the extent that liability arises
be liable to you without limit for any death or personal injury
caused by our negligence and to the extent that liability
arises under Part 1 or section 41 of the Consumer Protection
Act 1987 and for liability arising from statements made fraudulently
by us.
Security
It is very important to us to keep information about you and
User Content confidential and secure and we will use reasonable
endeavours to keep your information and User Content confidential
and secure. However we cannot ensure or warrant the confidentiality
or security of any information or User Content. You also agree
that we have no responsibility or liability for the deletion
or failure to store any messages or other User Content maintained
or transmitted by virtual office/pa.
Indemnity
If you use virtual office/pa for any illegal purpose or for
any purpose other than that expressly permitted by these terms
and conditions or in breach of these terms and conditions
you will be liable to indemnify us in full for any loss, liability
or cost which we incur that arises from or in connection with
any such use or alleged use.
Modifications
We may change or supplement these terms and conditions from
time to time, including, without limitation, the charges.
We will ensure that any such changes or supplements are made
reasonably apparent to you and we will send an email to your
virtual office/pa email address at least [14] days in advance.
If we do change or supplement these terms and conditions then
you may terminate this Agreement in accordance with the provisions
set out below (see Termination below). Otherwise, you will
be bound by such changes or supplements.
Complaints
We are dedicated to providing you with a quality service. However
in the unlikely event that you should have a complaint with
regard to virtual office/pa please send an email to complaints@headoffice.virtual
office/pa.com. We will use reasonable endeavours to investigate
your complaint and respond to you within 48 hours of receipt
of your email.
Cancellation and Termination
You have the right to cancel your registration for any part
of the virtual office/pa service within 7 working days of your
registration for that particular service. Should you wish to
do this, please notify us by emailing us at termination@customerservice.virtual
office/pa.com. You may terminate this Agreement at any time
by giving us not less than 30 days advance notice in writing.
You may also terminate this agreement by giving us not less
than 14 days advance notice from the date on which we change
or supplement these terms and conditions. You agree that we,
in our sole discretion, may terminate your virtual office/pa
account immediately (including, without limitation, your user
id, password, Online Office) for any reason including, without
limitation, for lack of use or if we believe that you have violated
or acted inconsistently with these terms and conditions. In
particular we reserve the right to terminate your Call Answering
and registration and telephone number if these are not used
for a period of 90 days. We may suspend or terminate your use
of virtual office/pa until you have made all payments due.
General
These terms and conditions are governed by English law and any
dispute connected with this site is subject to the exclusive
jurisdiction of the English courts. To the extent that any provision
of these terms and conditions is determined to be invalid, unlawful
or unenforcable then that provision shall be deemed superseded
by a valid, enforceable provision that most closely matches
the intent of the original provision, and the remainder of these
terms and conditions shall continue in effect. You acknowledge
that you have entered into these terms and conditions in reliance
only on the representations, warranties and promises specifically
contained or incorporated in these terms and conditions and,
save as expressly set out in these terms and conditions, we
shall have no liability in respect of any other representation,
warranty or promise made prior to these terms and conditions
unless it was made fraudulently. Any rights not expressly granted
in these terms and conditions are reserved.
Privacy Policy
General We take your privacy seriously. This privacy policy
explains the steps we take to ensure that information about
you is kept secure and confidential. Please read this privacy
policy carefully, as once you use virtual office/pa you will
be deemed to have read and accepted this privacy policy.
Collection of Information
We will only collect personal information about you, given by
you, when you register with us or contact us for information.
You may request a copy of the personal information we have about
you, and may correct it if you wish, by emailing us at privacy@customerservice.virtual
office/pa.com
Purposes
We collect information about you so that we can inform you of
product and services which may be of interest to you, to send
you news items and also to help us improve and personalise virtual
office/pa.
Disclosure
We may disclose information obtained from you to actual and
potential commercial partners of virtual office/pa (such as
advertisers) but only as part of aggregate statistics, for example,
the number of virtual office/pa registered users, and the typical
nature and location of their organisations etc. We will only
pass on information about you as an individual (as opposed to
aggregate information) to third parties to enable us to perform
services requested by you or with your prior consent. If you
give your consent, third parties may then occasionally send
communications to you to provide information, offers and service
that may be of interest to you. You may withdraw your consent
at any time by emailing us at privacy@customerservice.virtual
office/pa.com. In certain circumstances we may need to disclose
information about you if you breach this Privacy Policy and/or
our Terms and Conditions. For example, if you fail to make payments
as they become due, we may disclose this to a debt collection
agency or a credit reference agency. We may also disclose or
access your account if required to do so by law or by any Governmental
body. We may sell your information to a third party as part
of the sale of the whole or part of our business, or if virtual
office/pa goes insolvent.
Security
Keeping information about you secure is very important to us.
However, whilst we strive to protect your personal information,
we cannot ensure or warrant the security of any information
which you send to us, or which we store.
Cookies
We do not use cookies to collect personal information about
you. However, use of Online Office requires that your browser
is set to accept session cookies. A ‘session cookie’
is a memory resident cookie that is deleted automatically by
the browser when the session is ended (i.e. the browser is shut
down). We use cookies to hold a unique ID number identifying
which member is currently logged on at the PC. If your browser
does not accept cookies, you will continually get error messages
and will be unable to use your Online Office. [close]
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